The management and employees of Xon Cleaning are committed to implementing and maintaining an effective quality system which has the following objectives:
- Providing safe and reliable services in a timely and cost effective manner to meet the contractual requirements of our clients
- Providing a framework for continuous improvement within operations and customer satisfaction
- Developing and continually monitoring and measuring quality related objectives and ensuring that all employees understand the business goals and objectives
Our company understands the key factor to any successful cleaning contract is the provision of a service with consistent results that are of a superior standard.
We are confident that our Quality Management Systems will enable us to deliver an unbeatable service to you each and every time. We are so confident about this that we have a money back guarantee if you are not satisfied with our work.
All employees report directly to the Operations Manager through written and verbal reports on a regular basis. All jobs are discussed regularly with a focus on ensuring all cleaning tasks are completed thoroughly every time and to a consistently high standard.
Each manager/ supervisor has specific roles and responsibilities for which they are held accountable. This information is communicated and delivered to our employees through:
- training programs
- induction courses
- reports of work performance (quality checklists, etc)
We recognise the importance of undertaking such programs for our employees to ensure the service we provide is always at a high standard. We will regularly liaise with our clients to ensure all cleaning checklist procedures and any other requirements are being performed consistently and with quality.
OCCUPATIONAL HEALTH & SAFETY
Xon Cleaning is committed to providing a safe and healthy working environment for our employees. ‘Safety first’ is a philosophy we live by, both for our employees and our clients.
Health and safety is regarded as a requirement to every task. Every employee has a duty and responsibility to ensure their work is carried out safely yet efficiently and as a company we take our duty of care to our employees and clients very seriously.